Module 1: Overview 

Clients' expectations:

• They expect us to provide executive-level thinking and recommendations.
• Clients want us to stay updated on best practices and trends in the industry.
• Complete context is crucial when presenting options or recommendations.
• Optics and diplomacy are essential in managing high-profile clients and situations.
• Preparedness involves planning for multiple scenarios and being proactive in problem-solving.
• Being mindful of boundaries and differentiating between going above and beyond and volunteer work.
• This module discusses how to meet clients' expectations, think strategically, and provide valuable expertise in event production.